Frequently Asked Questions
Everything you need to know about your StriVectin experience.
What is the standard shipping time for orders within the US?
Standard shipping typically takes 3 to 7 business days. We offer free standard shipping on all orders over $50.
What is your return policy for skincare products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund, minus shipping fees.
Are StriVectin products tested on animals?
No, StriVectin is a cruelty-free brand. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer a subscription service for recurring orders?
Yes, our 'Auto-Replenish' program allows you to schedule regular deliveries of your favorite products at a discounted rate with free shipping on every recurring order.
Are your products safe to use during pregnancy?
While our products are formulated with high-quality ingredients, we recommend consulting with your physician before starting any new skincare routine during pregnancy or nursing.